Cookie & Privacy Policy

Information about the cookies on our website

The original EU legislation that became known as the “E-Privacy Directive” was published in 2003. It was concerned quite widely with the protection of privacy in the electronic communications sector. In 2009 the Directive was amended by Directive 2009/136/EC that included a requirement to seek consent for cookies. The EU Directive became law in the UK on 26 May 2011. The ICO (Information Commissioners Office) is responsible for enforcing it in the UK and decided that enforcement would commence from 26 May 2012. As a result of the changes to the law, website owners must now: Tell site visitors that the cookies are there; Explain to site visitors what the cookies are doing; and Obtain the consent of site visitors to store a cookie on their computer or device. The ICO advises that website owners take steps to ensure that their users are properly informed about the cookies used by their website. We acknowledge this advice and have therefore put together this Cookie Policy. In doing so we have followed guidelines issued by authorities on the subject of best practice, including the International Chamber of Commerce UK Cookie Guide.

What are cookies?

A cookie is a piece of information that a website stores on the website browser on your computer. The browser sends the information back to the website to enable the website to recognise the user. Cookies include information such as the lifetime and expiry date of the cookie, the domain the cookie has come from and an identifier – for example, a random unique number.

Managing cookies using your browser

Internet browsers will usually provide an option to disallow the setting of all or some cookies. You can find more about using your browser’s cookie settings either via the help menu for your browser or on the browser’s own website. Cookies can also be deleted by using your internet browser, but you must disallow them otherwise they will be reapplied the next time you visit a website. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Further information about our use of cookies

See below privacy policy.

Privacy Policy

Who we are

Esteem Bathrooms is a trading brand of UK Plumbing Supplies Ltd or (“the Company”). Registered Office: 2A Quayside, Wilderspool Park, Greenalls Avenue, Stockton Heath, Cheshire, WA4 6HL.  Company No. 02723962.  VAT REG No. 258 9332 67

For the purposes of data protection the Company is a Data Controller.

We are committed to protecting and respecting your privacy. The purpose of this Policy is to explain how we collect, use and secure personal information.

What Information do we collect and how is it collected?

Personally Identifiable Information (PII)

We collect and process PII limited to information necessary to achieve one or more legitimate business purposes as described in this Policy. PII may include:

• Basic information such as your name, address, telephone number or email address
• Information that you provide to us when opening a credit account
• Information that you provide to us when purchasing products from us
• Information that you provide to us by completing forms including those on our website
• Information you have provided in respect of a job advertisement
• Records of any correspondence in the event that you contact us
• Details of your visits to our sites and the resources you access

Except where you provide your PII to us in accordance with the above, we will not collect it without first asking you for it.

Information that we acquire indirectly

We may collect information about your device including, where available, your IP address, operating system and browser type.  We may gather certain information about your use of our sites, such as information about your visit, interaction with our content and analytical, behavioural and log data.

Cookies

One of the ways in which we collect this information is through tracking technologies such as cookies. Cookies are small text files containing information that is stored on your device. They help us to improve our site and to deliver a better and more personalised service. They enable us to:

• Estimate our audience size and usage pattern
• Store information about your preferences, and so allow us to customise our site according to your individual interests
• Speed up your searches
• Recognise you when you return to our site

Most web browsers allow users to exercise control over which cookies are processed through adjustments to the settings built into them. For information on changing these settings, please look for a “help” function in the browser or contact the browser provider. However, you may not be able to use all the interactive features of our site if cookies are disabled.

How is your Information used?

We use the information that we collect about you to:

• Provide you with products, services, publications, and information that you request, access, or which may be of interest to you
• Deliver or display content that matches your business interests and responsibilities
• Contact you with information about, and invitations for, products and services from us directed to your business interests and responsibilities
• Communicate with, advertise to or invite you to join us on social media platforms on which you participate

Marketing

Unless you have told us not to, we will send you marketing information relating to products and services that we think will be of interest and relevant to you.  If you no longer wish to receive these communications you can tell us at any time by contacting us using the contact details below.

Why do we collect your Information?

We collect information about you in order to improve our business relationship with you and to offer you opportunities to obtain our products and services relevant to your business interests. Collecting this information helps us tailor our products and services to you and therefore communicate with you more effectively. We are aware that many of our Customers make use of a range of media channels so we may also provide a mechanism through which you can express preferences about how you want us to communicate with you. Finally, collecting your information makes it possible to operate our business more effectively.

What is the Legal Basis for the Processing of PII?

We rely upon consent, necessity for contract and legitimate business interests for processing PII.

It is in our interest as a business to enhance the services that we provide which may include processing your information to enable us to:

• Respond to enquiries and to fulfil customer requests
• Send customers or potential customers relevant marketing information and offers
• Complete transactions
• Administer your credit account
• Provide customer service
• Send administrative information
• Personalise users’ experiences on our websites
• Do so where we are required to by law

We may also process PII when it is in our or your legitimate interests to do so and when these interests are not overridden by an individual’s data protection rights.

Who do we share your Information with?

We may disclose your PII to any company in our group, which means our subsidiaries or our ultimate holding company and its subsidiaries, as defined in Section 1159 of the UK Companies Act 2006 (as amended).

We share your PII with third parties:

• If we are under a duty to disclose or share your PII in order to comply with any legal obligation
• When they are hired by us or hired on our behalf. These companies – our suppliers – are contractually bound to use personal information we share with them only to perform the services we have hired them to provide
• To protect the rights, property or safety of the Company, our customers or others

Data Retention

We will retain the PII that you provide while you remain a customer of ours or as needed to provide you with products and services.

We will not retain PII about you for longer than is necessary to fulfil the purpose for which it was originally collected.

We may retain your PII after you have cancelled any contract with us if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, prevent fraud and abuse, or enforce this Policy and our Terms of Business. We may also retain PII for a limited period of time if requested by law enforcement agencies.

If you would like more information about how long we retain your information please contact us using the contact details below.

How do we Store and Secure Your Information?

We take the security of the data that we collect very seriously. We have implemented technical, organisational and administrative measures which are generally accepted to protect the PII in our possession and of the third parties who act on our behalf.

By providing your PII you agree to us storing or processing it. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your PII, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Most of the PII we hold will be used and stored in the UK.  However, we may transfer your information overseas, including outside of the EU, where our suppliers or data processors have operations there.  In these cases we will only transfer your information where lawfully permitted.

Access to Information, Opting Out and Your Privacy Rights

You have the right to access, rectify, erase, restrict, transfer, or object to the use of your information. If you wish to exercise any of these rights or have questions regarding this policy or how we use your information, please contact us using the details below.

You may change or update the information that we hold about you at any time and as often as necessary. In the first instance, you should submit a request for a copy of your information in our possession by contacting us using the details below. We will respond to all such requests without undue delay, and in accordance with the provisions of data protection regulations.

If you would like to understand more about your rights or do not believe that we have responded to your complaint appropriately or in a timely manner you can contact the Information Commissioner’s Office www.ico.org.uk

 Changes to this Privacy Policy

The Company reserves the right to modify or amend this Policy from time to time. If we change our Policy, we will post those changes on this page. For these reasons, we encourage you to read this Policy regularly.

Your continued use of our website or accessing content posted on the Website shall constitute your acceptance of the modified Policy.

CONTACT DETAILS / TERMS & CONDITIONS

A full copy of our terms & conditions is available on request.

Esteem Bathrooms is a trading brand of UK Plumbing Supplies Ltd. Registered Office: 2A Quayside, Wilderspool Park, Greenalls Avenue, Stockton Heath, Cheshire, WA4 6HL.  Company No. 02723962.  VAT REG No. 258 9332 67

Further information about our use of cookies

Cookies usually fit into one or more of the following four categories.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. These cookies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet. We are not required to get your consent to the use of Strictly Necessary Cookies. They last for one “session” and expire when you leave our website or close the browser. Cookies that fall into this category are: i. Shopping cart cookies; ii. Access to protected areas of a website; iii. Remembering previously entered text so it’s not lost if the page refreshes.

Category 2: Performance Cookies

Performance Cookies store anonymous information only and therefore cannot be used to identify you. We are required to get your consent to the use of Performance Cookies. By using our website, you agree that we can place these types of cookies on your device. Performance Cookies can be deleted from your browser history at any point before their expiry time. Cookies that fall into this category are: i. Analytics; ii. Advertising; iii. Pay Per Click.

Category 3: Functionality Cookies

These cookies remember your preferences to personalise your experience on our website. We are required to get your consent to the use of Functionality Cookies. By using our website, you agree that we can place these types of cookies on your device. Functionality Cookies can be deleted from your browser history at any point before their expiry time. Cookies that fall into this category are: i. Detecting if you have already seen a pop-up to ensure it doesn’t get shown to you again; ii. Submitting comments; iii. Remembering colours, font sizes and page backgrounds.

Category 4: Targeted Advertising Cookies

Targeted Advertising Cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. The information they store is not anonymous. We are required to get your consent to Target Advertising Cookies. We will ask for consent from you to store these cookies on your device using a pop-up, overlay, splash page or header/footer bar. Cookies that fall into this category are: i. Collecting information about browser habits to target advertising; ii. Collecting information about browser habits to target website content. We will inform you about cookies in these ways: We have placed our Cookie Policy page as a link on every other page of our website to enable you to see and choose which cookies you allow from us. Please note that disallowing or deleting these cookies may affect the functionality of our website. If a cookie is a Targeted Advertising Cookie we will ask for your consent. We will endeavour to be as consistent as possible in the method we use to ask for your consent to make the user experience as easy to understand for you as possible. We will obtain your consent via a pop-up, overlay or splash page.